RETURN, REFUND POLICY

At Tyaani Jewels, we are dedicated to ensuring you love every piece of jewelry you purchase. If you’re not entirely satisfied, we’re here to help. Please read our return policy below for a seamless process.

Returns

You have 3 calendar days from the date of delivery to return your item. If more than 3 days have passed since your order was delivered, we unfortunately cannot process a refund. To be eligible, the item must be unused, in the same condition as received, and returned in its original packaging with all tags intact.

Unboxing Video Requirement

For this return policy to apply, you must provide a video of unboxing the product when initiating your return request. This video is mandatory and must clearly show the item being opened in its original packaging. Without this video, we cannot process your return.

Refund Process

Once we receive and inspect your returned item, we’ll send you an email confirming whether your refund is approved or declined. If approved, your refund will be processed, and the amount will be credited to your original payment method within a certain number of days, depending on your bank or card issuer.

Conditions for Returns

To process your return successfully, please ensure:

  • The item is unused and in the exact condition it was delivered.
  • It is returned in its original packaging, including all tags and accessories.

Non-Returnable Items

Some items are exempt from returns, such as:

  • Gift cards
  • Custom-made or personalized jewellry
  • Products marked as non-returnable on their product page

Shipping Returns

To return your purchase, please email us at info@tyaanijewels.com for the return address. You will be responsible for covering the shipping costs to return the item. We suggest using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Late or Missing Refunds

If you haven’t received your refund, first check your bank account or contact your credit card provider, as processing times can vary. If the issue persists, reach out to us at info@tyaanijewels.com, and we’ll assist you promptly.

Contact Us

For any questions about our return policy or help with a return, please email us at info@tyaanijewels.com. We’re here to support you!