FAQs
Got questions about Tyaani Jewels? We’ve got you covered.
How safe is it to place an order on www.tyaanijewels.com?
We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by our trusted payment gateway.
What are my payment options & how safe is it?
We offer multiple payment options including credit/debit cards, net banking, and UPI. We use advanced security measures to ensure your transactions are safe and secure.
Are the prices on www.tyaanijewels.com flexible?
No, we strive to offer the best value by providing competitive prices. The prices listed on our website are final.
Do you accept international orders?
Yes, we accept orders worldwide and ship through reliable courier partners to ensure your order reaches you safely.
I cannot see the price of the product?
You need to register on our website to view the prices of our products. Registration is quick and easy.
Do I have to register to place an order?
Yes, registration is required to place an order. This helps us provide you with a personalized shopping experience and ensures the security of your transactions.
Why are there two buttons for "Add to Stock Cart" and "Make to Order"?
Once you log in, you can see the quantity we have in stock per color. If you want to buy from stock, you can select the number of pieces you want and press “Add to Stock Cart.” If you want to order more quantity than we have in stock, you can select the quantity and press “Make to Order.” We have a minimum quantity for make-to-order for different products.
Do you have a minimum quantity for "Make to Order"?
Yes, we have a minimum order quantity for make-to-order, which varies by product category. This will be displayed when you attempt to order less than the minimum quantity.
Can I only buy products which are in stock?
You can filter products to show only those that are in stock. However, you also have the option to place a make-to-order request for products that are out of stock.
How do I place an order on www.tyaanijewels.com?
- Register on www.tyaanijewels.com.
- Add the products to your Cart and confirm the order.
- Once the order is confirmed by you, we will approve it from our end.
- After the order is approved, make the payment.
- We will ship the order within 2 working days after the payment is reflected in our account.
- We will notify you with the shipping details once the order is shipped.
If there was a problem or error while submitting my order, what should I do?
You can check the status of your order in “My Cart” or “Make to Order Cart.” If you need further assistance, contact our customer support team.
How do I check the status of my order?
You can check the status of your order in your account under “Track Order Status” or “My Orders.”
What if I can't find the required product in stock or if I want to order in bulk quantity?
We offer a “Make to Order” option for bulk quantity orders. You can place your request, and we will provide you with the necessary details.
What if I have placed a duplicate order?
Orders are only completed after we confirm them from our end, so there should be no issue with duplicate orders.
Can I cancel my order or return an item I purchased?
Cancellation can be done before payment is made. If you cancel the order after payment, we will deduct payment processing charges of 3% and, if applicable, shipping charges. Refunds will be processed within 7 days of receiving the returned goods.
How do I return or exchange a completed order, and how long will I have to wait for a refund?
We accept returns within 3 days of receipt if the product is damaged in transit or incorrect. Refunds will be processed within 7 days of receiving the returned goods.
What are my shipping options & their charges?
We offer various shipping options, and charges will be based on the weight of the parcel and the mode of shipment. We will inform you of the charges after your order is approved.
Do I have to pay shipping charges extra?
Yes, shipping charges are additional to the order amount. We strive to negotiate the best shipping rates for our customers.
How long does it take to get my order?
Domestic deliveries usually take 2-4 working days, while international deliveries can take 6-10 working days. Delivery times may vary based on location and courier services.
How do I track my order after it has been shipped, or if it is not delivered within the standard time frame?
You can track your shipment status on the courier’s website using the details we provide after shipping. You can also contact our customer support team for assistance.
